Be the main point of contact for the execution of the mandate. Manage customer expectations and ensure customer satisfaction. Act as an expert advisor to customers, in conjunction with the account manager. Analyze and apply a problem-solving approach to various issues. Ensure proactivity by improving mandates whenever possible. Co-produce project documents and ensure they are updated as necessary. Respect the scope of the project and identify its risks in order to propose solutions that ensure its proper maintenance. Ensure efficient, proactive day-to-day production with the various work teams. Provide day-to-day support to the team by coordinating design, front-end programming, back-end programming, SEO and hosting activities. Keep the team motivated. Be responsible for quality control of mandates. Participate in continuous improvement of work methods and project reviews. Keep abreast of the latest Web trends by constantly updating your knowledge.